We had reservations at a smaller hotel, which I was very central and charming, but quite old, and was suffering from broken water pipes. We moved to Palacio Maya after the first night on the basis of recommendations from friends. We were given a spacious junior suite with balconies off both the living and bedroom. The pool and grounds were cinematic . Breakfast was tasty and ample.
Ruth
April 2023
Great room, bathroom, space. Couch, AC, your own coffee machine, mini fridge, everything.
Aaron
Maret 2022
The main thing for us (50+ couple) is that the room is a decent size (enough to have 2 cases open on the floor) nicely decorated, clean, and that we feel safe and comfortable. All boxes ticked. Room was great. We used the pool. Staff friendly and helpful. Wifi and aircon great. We booked a room with a balcony but were put in a room with no balcony. The staff thought they were doing us a favour as the room with the balcony had a smaller bed. We didn't mind this and asked for the balcony room and they moved us. The hotel is a 15 minute walk from the main central plaza (Plaza Grande).
Karl
November 2022
Basically we liked everything about this hotel. The hotel is super clean and very well maintained, both in the common areas and in the rooms. The garden and pool are super nice and relaxing. The room had a great area and was always meticulously clean (the cleaning service even made cute sculptures with the bath towels!). The bed was very comfortable (just a little too high for what we are used to). The wifi is excellent. The location is perfect, quiet and easily walkable to the centre. For those who rent or have a car, the hotel offers free parking for guests.
A
November 2022
Modern, clean, spacious room and bathroom. Fridge. Pretty garden with peacocks. Hammocks and loungers by the pool (although we didn’t use them). Room cleaned promptly with amusing touches left by the maid (eg towels turned into animal shapes). It’s quite a long walk to centre but that’s ok, but a good half hour walk from either bus station though. Plenty of coffee shops locally for breakfast and a very reasonably priced laundry nearby for a one-day service. Hotel is on a busy road but it’s quiet inside.
Alison
November 2022
The property was super clean and the staff very warm and friendly. There was a relatively big, beautiful and cozy garden area, and we spent some time at the pool as well. We really enjoyed our stay here.
Annika
Oktober 2022
The location was just off the tree-lines street of Paseo Montejo, walking distance to many restaurants and shops. Out room was quite large and very clean and had really comfortable beds. It was facing the west so we were treated to a stunning sunset every night. The garden was beautiful and clean, with hammocks and little tables and chairs scattered among the trees.
Antoinette
Februari 2023
- The location was quite close to city centre - The nearby area was quite - Free parking available - There were 2 comfortable beds in the room, which was also quite spacious - The garden area was great, with a nice pool, several trees including a mango one, flowers, 2 peacocks, and a nice sitting area with benches and swings
Traian
Juli 2022
lovely outdoor garden and pool-complete with peacocks!Room was spacious and comfortable. AC worked well and quietly.
Anonymous
Maret 2023
The beds are very comfortable! Two great A/C units. The location is close to everything yet just a short safe walk away from the busy areas so it was nice and quiet. The peacocks, hammocks and grounds were spectacular! The staff was very friendly and accommodating. Our limited Spanish was no problem at all. The parking was spacious and secure. The two balconies looking towards the center of town overlooking their beautiful gardens were amazing! This is our 4th time to Merida and this was our favorite hotel by far.
Patrick
April 2022